I noticed that a lot of my workers were stuck on the phone.
A ton of people were calling the dispensary everyday with issues.
It was either placing an order for curbside pickup or just asking general questions. I wanted my bartenders on the floor interacting with customers. Not on the phone wasting their time. I couldn’t figure out how to cut down on the phone time. I then contacted a dispensary consulting service for help. The marijuana consultant managed the phone for a few days and took notes. He then asked me some questions and looked around the store. It took him maybe two weeks before he had a solution. First, no more curbside pickup. My dispensary only offers in store purchases or cannabis delivery. There is no need to call for orders. You can do it online through our new on site menu or come into the store to physically grab them. Second, a fully optimized website was put on google. A lot of questions people were asking were due to a bad website. Our prices are now clearly listed there. Store hours are marked. There is even a FAQ page that people can click on now. Lastly, the store has social media platforms keeping the public informed on deals and sales going on. Nobody needs to ask anymore, they will find out on the day. The cannabis consultant has cut down the phone time so much. I barely see a budtender answer a call now.