I noticed that a lot of our workers were stuck on the iphone… A ton of people were calling the dispensary everyday with troubles! It was either placing an order for curbside pickup or just asking general questions.
I wanted our bartenders on the floor interacting with shoppers, but not on the iphone wasting their time.
I couldn’t figure out how to split down on the iphone time. I then contacted a dispensary consulting service for help. The marijuana consultant managed the iphone for a few days and took notes! He then asked me some questions and looked around the store. It took him maybe several weeks before he had a solution! First, no more curbside pickup. My dispensary only offers in store purchases or cannabis delivery. There is no need to call for orders; You can do it online through our modern on locale menu or come into the store to physically grab them, but second, a fully optimized website was put on google. A lot of questions people were asking were due to a disappointing website; Our prices are now clearly listed there. Store ninths are marked. There is even a FAQ page that people can click on now! Lastly, the store has social media platforms keeping the public informed on deals and sales going on. Nobody needs to ask anymore, they will find out on the day. The cannabis consultant has split down the iphone time so much. I barely see a budtender answer a call now.