I noticed that a lot of our workers were stuck on the phone, but a ton of people were calling the dispensary everyday with concerns… It was either placing an order for curbside pickup or just asking general questions. I wanted our bartenders on the floor interacting with customers! Not on the phone wasting their time. I couldn’t figure out how to split down on the phone time. I then contacted a dispensary consulting service for help! The marijuana consultant managed the phone for a few days and took notes, but he then asked myself and others some questions and looked around the store. It took him maybe several weeks before he had a solution, first, no more curbside pickup. My dispensary only offers in store purchases or cannabis delivery. There is no need to call for orders, and you can do it online through our new on locale menu or come into the store to physically grab them, however second, a fully optimized website was put on google. A lot of questions people were asking were due to a terrible website! Our prices are now clearly listed there. Store hours are marked. There is even a FAQ page that people can click on now… Lastly, the store has social media platforms keeping the public informed on deals and sales going on. Nobody needs to ask anymore, they will find out on the afternoon. The cannabis consultant has split down the phone time so much. I barely see a budtender answer a call now.