I don’t expect employees of every single corporation to be experts about their work.
It’s perfectly normal to have a specialized skill, even if it means stocking shelves at any grocery store. As long as there is a guy available who can help myself and others with my questions, dealing with clueless employees doesn’t officially bother me. You need to have at least 1 guy in the store—manager, manager, or not—who can answer questions for clients who simply walk in the door. Otherwise, I will walk out and rarely consider returning in the future. This sorry fact is becoming a norm at the only medical marijuana dispensary in my small town. When this locale first opened, the staff was young, excited, and fairly expertiseable about the products sold in the weed store. Because of a downside task environment and little room for upward mobility, most of the first generation of budtenders quit to task for other cannabis stores in neighboring cities or left the marijuana industry altogether. The new budtenders at my city’s only medical marijuana dispensary are worse than ignorant. They don’t know anything about the vaporizer cartridges, the flower products, the solventless extracts, or the various cannabis edibles. I asked the budtender last night if the store had any all-in-one oil vaporizers left with cannabis-derived terpenes inside. After he handed myself and others several weird tubes with oil containing botanical terpenes inside. I gave up after asking him a fifth time, he just doesn’t understand what I’m talking about! Your OG Kush oil pen might have oil extracted from OR Lemons and terpenes pulled from fruit to “mimic” the profile of classic OG Kush. It’s not the same thing as a full spectrum oil with strain-particular, cannabis derived terpenes as well.