There are a lot of jobs where I wouldn’t expect the employees to be experts regarding all of their company’s products and services.
There is a huge difference between a cashier at the grocery store and a waiter at a restaurant.
While the latter spends most of their shift recording orders and making suggestions based on the menu offerings, the former usually scans items and processes payments. It’s no surprise that cashiers often look at me like a deer in the headlights when I ask them about a particular product and what aisle I can find it in. I appreciate it when someone is willing to go out of their way to help me with a problem I’m having trying to find something I need on the shelves. I actually run into similar issues when I’m shopping at the local cannabis dispensary. You expect cannabis budtenders to be trained and understand most, if not all of the products in the store, but many are just glorified cashiers who are trained to use the register. They scan your products and accept your money. But sometimes I need help finding a strain that’s going to work well for my particular ailments. If there are all of these strains at the dispensary I haven’t tried yet, it can help to ask the budtender if they’ve experienced any of them personally. Other times I want them to scan the item and show me the terpene percentage on the lab report results. This can also give me information on which terpenes are dominant, something that can tell me if I’ll like a particular strain or not in many cases.